VoIP — Improving Business Quality for Estate Agents
Companies within the property market experience a business model that brings with it its own unique challenges. However, when it comes to improving business quality for estate agents, the introduction of VoIP can have some dramatic effects.
The Challenges for Estate Agents
Within a single estate agency, employees can be based in remote locations with very little in the way of infrastructure. They need to travel extensively, yet still be seen to have a local expertise wherever they go.
There is also the need to be constantly available, not only to their clients, but also to other members of the organisation. They need to be able to share sensitive business intelligence and be constantly updated on the progress of individual deals.
Employees within the estate agents model need to provide a consistent and highly professional image to every contact point, whether they are out on site or taking a call in their office. Yet, to remain competitive, individual organisations need to be able to achieve these objectives while still retaining a tight control over costs, especially with the uncertainties of Brexit looming.
Voice over IP is one of the key innovations that not only supports the business drivers that keep estate agents effective; it can also deliver in such a way that offers extensive savings over traditional dedicated I.T support cost. This makes VoIP an essential business solution for any forward thinking estate agency.
The Benefits of VoIP
With VoIP, every type of internet access can provide a fully functioning, highly professional telephone communication service to the estate agency. This means each individual within the organisation can enjoy the flexibility and scalability to keep their enterprise fully operational from any location.
VoIP enables remote workers with such efficiency that they can work from home, from other offices, or on mobile devices with the same accuracy and security they would benefit from in the office.
Such powerful management tools offer exceptional added benefits to the traditional telephone service, including conference calling and increased levels of protection. Yet VoIP does so without the need for local server/PBX installation, ensuring significant cost savings over a traditional telephone network.
Members of an estate agency team spend a high proportion of their day out of the office, either carrying out valuations or facilitating viewings. Estate agents can call from home as if they were calling from the estate agent’s office.
Calls can be diverted to any internet enabled device, yet the customer only ever has to dial one phone number. Auto attendant facilities manage every call effectively, increasing business efficiency and maximising the opportunity to close the deal first time. Phone calls between estate agent’s offices – i.e. from one of your own offices to another – are free of charge, including international office-to-office calls. VoIP can greatly reduce an estate agency’s phone bills.
It is even possible to choose local area codes for specific contacts, creating the feeling of a local presence for your business, even if your closest office is miles away.
Clients’ contact details can also be logged within the system, ensuring calls can be returned instantly with no fishing around for personal details.
Calls are timestamped and recorded, with versatile backups to ensure no data is ever lost. This provides levels of compliance and security that are simply not possible with other call solutions. With VoIP any estate agent can manage an entire operation from a handheld device, making every day more efficient and, ultimately, more profitable.
The Curavar Platform
Curavar is also a powerful management tool that enables Team Managers to manage and develop Estate Teams, either by remote location or in the same office.
The Curavar Platform has the ability to record and display business intelligence data; this gives Team Managers the ability to extract the data, and display it in chart illustrative formats on the Curavar Display Graphical User Interface.
This is ideal for visibility on the activity of estate agent staff members within the estate agent teams.
For example, you can see when a member of staff logged into their phone, when they started calling, and how many calls were made.
This type of analysis helps Estate Team Managers to gauge a team member’s activity levels and actions during the working day, which can be used for personal performance training and development.
Easy to Use Yet Still Effective
A key quality of the successful estate agent is their ability to sell, rather than their ability to operate highly complex enterprise phone systems. But with Curavar VoIP, every client receives 24/7/365 support, to provide total confidence in a system that is easy to manage, and even easier to use.
The system is reliable, and information is transparent, highlighting any user issues with ease. And with rapid scalability and deployment, it doesn’t matter how fast your business is growing, VoIP can always help you stay ahead. Such a system gives every individual all the tools they need to achieve their objectives wherever they go.
Long term success and profitability in the estate agent business is based on developing strong and effective relationships with clients at all times. With VoIP, your business can enjoy the professionalism and customer experience of a multinational agency, yet it can do so while providing significant savings to the bottom line.