How VoIP Can Benefit the Finance Sector
Within the financial sector, one of the key objectives for every business is efficiency and cost effectiveness. After all, when you are giving another organisation financial advice, the last thing you want to be doing is wasting money, particularly as Brexit looms on the horizon.
However, though cost savings are always important, any economies still have to support the strict regulations and rigorous compliance requirements that exist within the industry, while still offering the security, scalability and flexibility for the hardware and software that will enable your business to grow.
Innate within the industry as a whole is the need for satellite offices to keep a close relationships with the client. But this cannot be at the risk of isolating any employee from the core business. At a time when the workforce is becoming more mobile and more dynamic, and customers are demanding the ‘anywhere, anytime’ experience that is vital to keep your business ahead, only with VoIP can the needs of today’s financial businesses be met while still ensuring your success into the future.
How Does VoIP Work?
The use of Curavar Voice over IP is one of the key fundamental changes that a financial business can make. It can generate savings over traditional I.T. support costs, and take advantage of the powerful management tools within the system to revolutionise the way the sector operates.
With VoIP, every internet connection becomes a top of the range phone facility with the ability to stay in contact no matter where you are. Simply plug in a headset to your laptop, or log in on a smart phone or tablet. You can even use a computer in a client’s office. The VoIP will provide direct access to a wealth of business intelligence in a secure and dynamic environment.
Drive Efficiency Through Your Business
Not only does VoIP offer your business the most cost effective phone system for the financial industry, it also comes with features that support your ongoing drive for success. Call recording facilities create an immediate witness to any communication in a fully resilient call handling system. It adheres to the strict compliance requirements within the financial sector, and supports the demands of the Financial Conduct Authority (also now known as the FCA).
The option to include pre-recorded service messages within the call handling system, not only ensures every industry requirement is met with complete proficiency, but it also creates a much more personal customer experience, building the bond between business and client.
Conference call facilities create an enablement of remote workers that ensures the entire company can keep in touch with each other, and their clients, without the need for local server/PBX installation. This is particularly advantageous for financial companies that often move locations or look to set up satellite offices within client properties, while still protecting their own corporate image.
As more financial businesses form alliances and undertake acquisitions, the variety of incompatible voice systems that can become intrinsic within the business may be frustrating, obstructing and highly costly. But with VoIP, the entire system can be handled with one easy to use functionality that offers consistency across the board.
Forget bad weather, the same call ringing on multiple devices, or missing a call – with a VoIP system you are always in touch. VoIP means that no matter where your workforce are – with clients, working from home or travelling abroad, they still have the tools to provide constant availability, with all the facilities they would demand if they were sitting in their office. Different internal company/organisation site offices get free calls with VoIP for calling site-to-site.
Fund Managers can use their home broadband to work at any time of the day or night, while still being available on their traditional office phone number. Accountants can be accessible on their mobile phones without clients ever having to know where they are. Even the Association of Chartered Certified Accountants has now recognised the benefits of VoIP.
This is system that can grow with your business, offering rapid scalability and deployment to ensure any location can be completely operational without the expense of traditional infrastructure. And with 24/7/365 Support, you can use VoIP with complete confidence while maintaining business continuity.
VoIP is the only way to provide true business efficiency across the financial industry, from the smallest partnership to the largest conglomerate.