How To Raise the Bar: New Ways To Overcome the Challenges Facing Solicitors
With incredibly demanding workloads, extreme financial pressures and ever larger funding cuts, it has never been more difficult for solicitors to maintain a high level of service offering. But as technological innovations support the efforts of young solicitors entering the industry, even the most traditional legal practices are now starting to realise that VoIP could be the key to creating a far more dynamic future.
Keeping an Eye On Costs
Becoming a solicitor can be incredibly costly. To pass the bar, many young individuals will have to carry out months of unpaid work before they receive any compensation for their efforts, while established firms are experiencing their own overheads spiralling out of control.
However, with the introduction of Voice over Internet Protocol into the legal industry, the average solicitor can now drastically reduce their call costs and eradicate the need for established phone lines altogether.
With VoIP, every call is carried out over the internet, negating the need for a traditional phone system. Even mobile phone bills are considerably reduced. This ensures any new solicitor can become more economically viable for their organisation, and established employees can improve their efficiency almost overnight. Calls from site to site office, and those from home to office, are free.
VoIP enables any costs accrued via telephone calls to be allocated to the correct case immediately, thereby further reducing the level of overheads absorbed by the practice as a whole. VoIP analytics can identify the exact duration of each call, so that every member of the legal practice can allocate their time with the highest level of accuracy. The business intelligence data available through VoIP will also help solicitors bill clients time for calls and meetings.
Adhering to Regulation
In an industry facing constant legislative change, VoIP is a facility that offers robust support to all compliance requirements within the legal sector.
The call recording capability provided by VoIP offers material and traceable evidence of all calls within the system. This provides highly effective support and safeguards your employees at the same time.
The facility offers a safety net for client security, and minimises the risk of fines or penalties relating to regulatory compliance or data security – fines which are often substantial enough to affect the continued financial viability of the practice. Yet VoIP can provide this increased level of security and reliability while still offering savings over traditional dedicated IT Support costs.
This infrastructure ensures solicitors and employees can work remotely from multi-sites or from home, yet still take advantage of the increased levels of protection that superior items such as multiple Firewall protection and full backups can provide.
This is the solution that delivers the ‘anywhere, anytime’ access to legal and confidential documents and data that all members of legal practices require, while still offering improved reliability and transparency of any user issues.
Creating the Global Practice
As we progress through the 21st Century, surprising results from the Brexit vote in the UK, and the US Presidential election, have shown that the world is changing. Only those with an international perspective are going to be able to stay ahead.
With VoIP it is possible for your legal practice to have a local presence wherever you choose. The enablement of remote workers ensures that wherever your practitioners are, they are always contactable either by voice, through voicemail or via conference call.
VoIP needs no local server/PBX installation, providing the ability to set up a practice wherever there is an internet connection. With rapid scalability and deployment, when you need people on the ground, VoIP can ensure they have all the functionality they need to operate at the highest level.
Differing time zones can have a severe impact on the effectiveness of a global legal practice. But with VoIP, an employee can be at home, on the road or in the office and still constantly contactable, while enjoying the same powerful management tools.
Times are changing, and it is only those that look to raise the bar within the legal industry that will be able to face the challenges ahead. With the innovation available with VoIP, the path of opportunity is open to anyone willing to adapt.