How VoIP Can Make Charities More Successful
It is estimated that in the UK alone, more than £64 billion is raised every year by charitable foundations. Yet with much of this spent on staff costs, business premises and communication fees, the amount of money that actually goes to the good causes is less than it could be. However, every charity can make themselves more successful simply by converting their call handling systems to VoIP.
What is VoIP?
Voice over IP is the most cost effective form of communication for a charity. It enables the organisation to reduce its running expenses considerably, by slashing the cost of phone bills. And, as VoIP works on the internet, it also eradicates the cost of rental phone lines.
If every one of the 165,000 charities in the UK made just 100 calls per year, the cost savings of using VoIP for those 16.5 million phone calls could have dramatic effects on so many lives and make every charity more effective. But the benefits of VoIP for charities don’t simply stop there.
When Every Call Counts
For any charity of any size, every donation is vital. You never know when that big pledge will come in, so being able to answer the call when it does is critical. For the charities that provide support to the vulnerable or the needy, being able to be contacted when you are needed the most is vital, no matter what time of the day it is.
With VoIP, charities can provide that ‘anywhere, anytime’ access to all relevant individuals and ensure no call is ever missed – and with the enablement of remote workers, your employees and volunteers don’t even have to be in the office to provide that constant line of contact.
The VoIP system will manage all incoming calls with such efficiency and ease that your callers will feel they have been handled in the most effective way possible. This can maximise your benefactors’ contributions, or minimise the time it takes to put the right people in touch. But call handling is only one benefit of VoIP.
Call recording also provides a solution to the growing compliance issues within the charitable industry, while providing you with effective business intelligence that will help your organisation succeed. Such a system will monitor when the most calls are made, and the length of the calls, providing essential data to help support effective resource allocation throughout the organisation.
Any voicemails can be forwarded via email, to ensure no donation or important call is ever missed, and with low cost video conferencing, it is possible to enjoy face to face communication with key contacts to maximise the contribution your charity can make.
Increased levels of protection with superior items such as multiple Firewall protection provide a level of security much more suited to the confidential nature of charity work. Yet this all happens while still making key savings over traditional dedicated IT support costs.
With such low cost calls available, it is also possible to increase your level of outbound canvassing, to ensure every possible opportunity for success is exploited. As the uncertainties of Brexit loom, it’s ever more important to empower your employees to become more proactive and effective in their own fund raising efforts, and to be more successful in their verbal communication.
With VoIP, internal calls over different site offices within a charity organisation are free of charge, as are those for remote/home workers working in the charity between different locations and charity office sites.
Unlike the traditional phone line system, VoIP can operate without the need for local servers/PBX, ensuring minimum investment in hardware and software, while exploiting every opportunity possible. Even if you have an established traditional system, with the right phones you can transfer to VoIP in a matter of minutes and start making savings straight away.
The VoIP system is easy to set up and offers affordable packages for all types of charitable organisation – yet it comes with scalability and flexibility for the hardware and software that will help your business reach unparalleled levels of success.
With these powerful management tools, there is no need for significant investment in costly hardware. VoIP offers all the benefits of a fully functioning enterprise phone system at a fraction of the traditional cost.